Sales and technical support

Sales and technical support include product documentation, telephone and online support, support at the installation site or at investors’ facilities, during the presentation of the products and solution, as well. Over 20 sales experts and over 20 technicians are available to clients and they are helping with the solution defining and competitive quotation preparing.

Products on stock

More than 3.000 different products from 200 regular suppliers are constantly stocked in the central warehouse, and as well, local warehouses are organized in all countries where the company operates.

Installers’ education

Continuous education of technical security installers is available through webinars and workshops, to inform about technological innovations, proper installation and systems’ programming. All trainings are led by experts, highly specialized in their fields.

B2B online platform

Alarm automatika’s B2B online platform was primary developed to simplify and facilitate the ordering process to our customers, but it also provides many other benefits, such as product comparison, displaying over the mobile phones and tablets, quotation preparing, and define  currentbusiness terms & conditions, with different levels of access.

Servicing and equipment replacement

Alarm automatika is an authorized equipment servicer for complete range of products. We ensure servicing of all products, within or outside the warranty period, repairing of the damaged devices, replacement products, components’ assembly and repairs’ cost-effectiveness analysis.

iDEA Classic catalogue

The iDEA Classic catalogue contains an annual product line-up, with focus on the novelties. For each market at which Alarm automatika operates, a special line-up is defined, in the language of the country for which it is intended. Both versions are available, printed and digital.