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Central monitoring stations (CMS)

ABsistemDC (NG) software for alarm signals centralization

ABsistemDC (NG) software ensures reliable reception and processing of the alarm signals in monitoring stations. It is used by most CMS in the region due to its options for customisation to the users’ needs and advanced functionalities (video verification, multilingualism, security guards’ surveillance).

B2B online platform

The B2B online platform makes it easier for CMS to provide technical security installation services. The procedures for ordering and purchase quotations’ preparing are truly simplified, and all the necessary papyrology is available online, on all devices and operating systems, 24/7/365.

ABsistemDC (NG) software update

Updates of ABsistemDC (NG) software with the new versions and functionalities can be performed online or in the CMS’s premises. The modular concept allows CMS to update the software or upgrade it with the new features, immediately when the need occurs.

Operators’ education for working with ABsistemDC (NG) software

During the implementation of ABsistemDC (NG) software, operators’ training is carried out, too. If necessary, training may be organized for new-employed operators and for the purpose new modules and functionalities implementing.

Technical Support

Technical security operators from CMSs have access to a complete technical support for all the systems in the Alarm automation offer. In addition to a telephone and online support, support may be organized at end-users’ facilities, as well.

Wide range of modern technologies based technical security systems

The one-stop source concept of a wide range of security devices and equipment guarantees to installers that they will find in one place everything they need to create a fully functional technical security system. The technical department tests the reliability of the equipment and the overall functionality of all systems, and therefore only proven and reliable security solutions are introduced to the market. The complete offer is systematized annually, in the form of iDEA Classic catalogue of proven security solutions.

Servicing and equipment replacement

As a manufacturer and authorized distributor, Alarm automatika ensures servicing of all products in the portfolio, within or outside the warranty period. The servicing is made based on estimated duration and costs of repairs. A replacement product may be provided if the installer needs the one.

Technical and end-user documentation

A complete documentation is provided for all the offered products – about its characteristics, manufacturer’s certificates, declarations of conformity and installation and end-user manuals.